CUSTOMER SERVICE JOB

About job

This is strictly an online and work from home job the working hours are flexible and you can choose to work from home or anywhere of your choice. The pay is $35 per hour / training is $25 per hour and will be get paid bi weekly via direct deposit or paycheck, the maximum amount you can work a week is 45 hours. This position is under review and must follow the guidelines in accordance with the respective collective bargaining agreements and/or NLRB definition of a confidential employee. This position must be reviewed in partnership with HR Consulting prior to posting. Provides advanced administrative support associated with office operations. Usually deals with complex and confidential departmental information. Receives no instruction on routine work, general instructions on new projects. Essential Responsibilities: Completes special projects/adhoc reports, including designing graphic presentations, as delegated by management. Orchestrates and organizes project meetings, schedules and materials such as agendas, timelines, reports and presentations. Takes minutes. May perform desktop publishing. Uses a variety of software to compose letters/prepares reports for executive/manager review. Maintains confidential department files and records. Maintains manager/executives calendar; arranges meetings, conferences and travel itineraries. Screens telephone calls/visitors, refers to appropriate staff member. Interprets policies and procedures in response to inquiries. May provide information to top level management, Board Members. Etc. Reviews/screens manager/executives mail, researches issues and provides recommendations. May provide training/direction to other non-exempt personnel. CLAUSE: Various positions are under review with a joint Management/Union review committee for appropriate Union/Non-Union status and this position may be considered a union position or may be converted to a union position at some time in the future. Should this position be determined to be union it will be returned to the bargaining unit in accordance with the Collective Bargaining Agreement. Basic Qualifications: Experience Minimum three (3) years of secretarial/administrative or comparable experience. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Advanced writing, reading and arithmetic skills required. Ability to respond to top level management inquiries and assemble highly confidential/sensitive information. Strong customer service skills required to communicate effectively with all levels of management internal/external. Initiative and analytical ability to research and prepare reports. Proficient with software used by the department (i.e.: KP Payroll System, MS Word, Excel). Proficiency in MS Word & MS Excel must be demonstrated through testing. Word processing speed: 40 wpm required. Typing must be current within one (1) year. Please contact Human Resources for testing. normal> Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: Business school/college level courses highly preferred. HoursPerWeek : 45 Shift : Variable Workdays : Mon, Tue, Wed, Thu, Fri, Sat. WorkingHoursStart : Varies WorkingHoursEnd : Varies Job Schedule : Contract Job Type : Standard Employee Status : Regular Employee Group/Union Affiliation : Non-Union, Non-Exempt Job Level : Individual Contributor Job Category : Administration, Clerical and Support Services Department : Pharmacy Administration Travel : Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.