I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services. I am a good typist also have a typing speed of around 50-55wpm.I am skilled in excel work, data entry , web research, data scraping and other admin tasks. My Job Profile:- SSS Industrial Services, Pune,India-03 september,2018 to 21 March,2020 Operation Executive(HR) Handled End to End Recruitment Process Did recruitment empanelment with the clients providing creative support to the client Organizations in the areas of Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement. Teleperformance,Gurgaon,India -18.08.2016-11.08.2018-CLIENT ADOBE Senior Technical Support Associate • Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. • Handled different queues –Retention, billing, technical and customer service. Took inbound calls and chats to collect / resolve customer queries related to Adobe products Convergys India Services , Gurgaon,India 04.05.2015 TO 04.11.2015 Technical Support Associate for MICROSOFT CLIENT • Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software IBM DAKSH, Gurgaon,India, 04.01.2012-17.01.2013 Customer Care Executive (Virgin media) • Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company. I am a good typist also have a typing speed of around 50-55wpm.I am skilled in excel work, data entry , web research, data scraping and other admin tasks.

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